Ralphs Reviews

Show reviews that mention
store customer manager service employees customer service customers people money food
Filter review
Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I went to pick up some celery, and as I waited to check out the manager came over waving a mask expressing her desire to force me to put on the mask before I could pay, I let her know I was medically exempt she said it didn't matter that I could not purchase anything...
View full review
View full review
2 comments
#1924502

I was at the Ralph's on Ventu Park Rd in Newbury Park, CA on the night of 9-12-20. I have seen people in there with dogs, on skateboards, but more often there are COVID Deniers that are not wearing masks.

On the night of 9-12-20, there were several *** without masks in the store. I was helping the cashier bag and load my cart, when one of them stepped up to the checkout before I was done. I asked him to step away and distance himself from me, but he did not. The next time that happens, I will take my pepper spray and point it at the person, repeat the statement, and if they do not step away, I will spray the *** You Trumptarded COVID Deniers are free to catch and die from COVID, but keep the disease within your own circle of friends and family!

tRump: " Flush the Turd On November 3rd! "

View more comments
ID
#2070335 Review #2070335 is a subjective opinion of poster.
Location
San Luis Obispo, California
Service
Ralphs Cashier
Pros
  • That the clerk fixed the problem
Cons
  • Store manager
Preferred solution
Create shopping hours for nedically exempt shoppers
New Reviewer

Bad wine Mgr refused return do to store policy

Bad wine Mgr refused return do to store policy The managers name at the Moorpark Ralphs is Laura and she refused bad wine return
View full review
1 comment
#2047235

They told you what the policy is... Now you know. Why didn't you ask BEFORE you made the purchase?

ID
#2771641 Review #2771641 is a subjective opinion of poster.
Loss
$35
New Reviewer

Thread of complaints on social media

Ralphs - Thread of complaints on social media
There is a thread on Nextdoor app in regards,to the Ralphs in villa park with a substantial amount of negative comments. Which I feel needs to be addressed.
View full review
ID
#2741773 Review #2741773 is a subjective opinion of poster.
Location
Santa Ana, California

Discrimination

I found out that Ralph's does discriminate people by looks. Workers are prejudice and are extremely rude towards people.
View full review
ID
#2398744 Review #2398744 is a subjective opinion of poster.
Location
Palm Desert, California
Cons
  • Horrible customer service
  • Staff
  • Ralphs staff very rude and disrespectful
New Reviewer

MANAGER

I AM 73 WITH A SEIZURE CONDITIO N I HAVE BEEN SHOPING AT RALPHS FOR 50 YEARS. I AM SWITCHING TO TRADER JOES. I HAVE A YORKIE SERVICE DOG TRAINED FOR MY CONDITION HE NEEDS TO BE NEAR ME FOR YEARS I HAVE PUT DOWN A TOWEL AND PUT HIM IN THE CHILD SEAT I GO AT 5 AM WHEN THE STORE IS USUALLY EMPTY THE MANAGER TO DAY ERIC PACHECO OF THE ALISO VIEJO CA. STORE TOLD ME I CANT DO IT ANYMORE SO YOU ARE LOSING A LONG LOYAL CUSTOMER JOE SHELDON joeshldn@***.com
View full review
ID
#2344841 Review #2344841 is a subjective opinion of poster.
Location
Aliso Viejo, California
Service
Ralphs Manager
Preferred solution
Apology
Store manager Jon and associate Brenda were both very aggressive with me when I attempted to purchase 8 12packs of Coke. Especially, store manager Jon! I went to the store to purchase eight 12 packs of Coke, which were on sale. First, associate Brenda yelled at me that...
View full review
View full review
ID
#2300312 Review #2300312 is a subjective opinion of poster.
Location
Azusa, California
New Reviewer

Really bad customer service from cashier and manager

She tried me very badly cashier was frustrated because they could not fix transaction and manager almost kicked me out without listening to the problem
View full review
ID
#2295868 Review #2295868 is a subjective opinion of poster.
Pros
  • Close to home
Cons
  • Employees just not trained in customer service
  • Poor leadership
  • Rude employees
Loss
$100
Preferred solution
Apology
New Reviewer

Extremely bad customer service from the cashier and the manager

Cashier could not fix transaction and gave me hard time and when I told her I understand you are frustrating she yelled at me which I am the customer and told me it is the way you talk and the manager could not help with the transaction and both talked bad stuff about me with other customers. Atlantic store next to ELAC

User's recommendation: None zero.

View full review
ID
#2295863 Review #2295863 is a subjective opinion of poster.
Loss
$100
Preferred solution
Apology

Bad online ordering

During the beginning of Covid-19, my parents and I were running out of groceries. Ralphs canceled our order twice. Otherwise most of the time it is bad. The workers do not understand what you mean no substitution. When you type in specifically what you want, they still substitute. The vegetables and fruit, you may get things that need to get thrown out the next day. If you do not get the item, do not order the item, you get charged for it. They will list the item out of stock, but I go to the store and find the item on the shelf all the way in back. No order has ever been perfect. Workers must be in a hurry and get orders mixed up.

User's recommendation: Do not order.

View full review
ID
#2291288 Review #2291288 is a subjective opinion of poster.
Location
Santa Barbara, California

Masks

Management continues to harass and encroach on individual rights and medical exemptions of those who cannot wear either masks or face shields. Please allow equal access to your area of public accommodation to all.
View full review
ID
#2276847 Review #2276847 is a subjective opinion of poster.
Location
Temecula, California
Preferred solution
Allow equal access under ADA

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Complaint

Update by user Nov 13, 2020

Still no contact from Ralph’s

Original review posted by user Oct 14, 2020
Still no contact from Ralph's They truly must not care
View full review
1 comment
#1942189

About What?

ID
#2227521 Review #2227521 is a subjective opinion of poster.
Service
Ralphs Manager
Cons
  • Store manager
  • Acting like law enforcement
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

To let other customers know

Store manager very rude and would not let me in store to do my weekly grocery shopping because I had a non political sign around my neck protesting the mandatory wearing of a mask. I was wearing a mask, she just didnt like my nonoffensive sign

User's recommendation: Find another store that welcomes shoppers who may have a different opinion than the store manager.

View full review
1 comment
#1931620

Why was it necessary for you to wear that non- political sign protesting their requiring customers to wear a mask?

ID
#2190232 Review #2190232 is a subjective opinion of poster.
Location
Santa Ana, California
Service
Ralphs Manager
Pros
  • Close to home
Cons
  • Front-end manager jessica was very rude
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Nobody from Ralph's has ever contacted me
View full review
View full review
4 comments
#1928507

I was very upset and decided not to do my weekly grocery shopping there anymore due to the very rude and disrespectful store manager who barred me from entering store because I wore a non political sign around my neck protesting the mandatory wearing of a face mask. I did have my mask on, but she just didn’t like the sign.

There was no curse words or bad language on sign. So now I go across the street to the store that starts with ALB.......

I wore my sign in there and an employee in the produce dept. stopped me, read my sign then gave me the thumbs up.

View more comments
ID
#2150395 Review #2150395 is a subjective opinion of poster.
Location
Santa Ana, California
Service
Ralphs Customer Care
Pros
  • Close to home
Cons
  • Staff
Preferred solution
Apology

Gift card

called emailed Noah's bagels, after a day of research they said card was used online at caribu coffee. they gave me number to call. Caribu said they were no sure how noah card could be used but would look into it. They emailed me that they restored the $25 to card. Used part of the card yesterday and money if there. Thank you very much for asking what happened!!'' Stay safe!!
View full review
ID
#2108654 Review #2108654 is a subjective opinion of poster.
Location
Camarillo, California

Upset

Ive been shopping at Ralphs in Redondo Beach CA for over 30years. I left my groceries (all the meats) at the store after I purchased. Its dark here and I cant go back, for Saftey reasons. I callled 4 times to speak with the manager within 15minutes and no answer. It was Hilshire little hotdogs, chicken breast, I am so upset because no one answered. I let the phone ring each time at least 20 times. Awful!! I still have the receipt. I am so upset!

User's recommendation: Don’t expect much.

View full review
ID
#2101248 Review #2101248 is a subjective opinion of poster.
Location
Lawndale, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Update by user Sep 03, 2020

Nobody from Ralphs ever contacted me

Update by user Aug 03, 2020

Not resolved

Original review posted by user Aug 03, 2020
On 08/02/2020 I started to go into the store in Tustin/Santa Ana where Jeff Kent is MGR. During this time of political upheaval and having just moved here last month, I had made a non offensive sign complaining about...
View full review
View full review
1 comment
#1904655

Not recommended

ID
#2095919 Review #2095919 is a subjective opinion of poster.
Location
Santa Ana, California
Service
Ralphs Customer Care
Pros
  • Close to home
Cons
  • Uncaring employees
Preferred solution
Let the company propose a solution

Brands Related to Ralphs

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article