Ralphs - RALPH'S Grocery Store 3601 Foothill blvd. Pasadena, CA

I volunteer at a youth center in Los Angeles.(Need I say more? They have nothing. Nothing.)

I tried to buy Boo-Berry cereal that was marked down. I take 3 buses to the youth center.(It's LA, need I say more?)

Ana-Manager, was horrible. I needed 1 large box for 40 cereal boxes. Ana just stared at me? She just stared? I said,

"I will wait here all night until someone helps me." 4 times I had to say this.

Ana handed me 2 small boxes. "How can you get 40 cereal boxes in those???" She just stared?

She then handed the 2 small boxes to Elizabeth, who called me HUN more than 20 times. (Can you call female customers HUN? HONEY? SWEETIE? TOOTS?)

Elizabeth looked 30. I don't appreciate being called HUN from her. This is not a 70 y/o woman. They refused to give me a large paper towel box. They first said there is no large box. then I said, "What about that one?" Ana closed the doors and said, "Oh you can't see those boxes." I had to leave with no cereal for the kids. I went back the next day.

30 boxes were sold. Adrian-Manager, was NO help. I waited 90 minutes to speak to Rosie-Store Manager, because Adrian was too lazy or, too *** to leave a note.

(I was waiting tin the cafe) Rosie takes 90 minute lunch breaks. Adrian just walked out!!! Her break was way too important than a customer.

Rosie said, "Oh, Ana already told me everything, you don't have to explain." I said, "really??? You don't want to here a customer's complaint?"

Rosie said, "It's not necessary." I again said, "Really??? Well then you tell me what she said." Rosie said, "No." We repeated this 5 times. When I got the cereal to the check out, I asked Ana if she could find the boxes in the computer? Of course with much sarcasm, "Why? Why come you need to know that?" I said, "If there is no record they might be in the store somewhere." Ana again said, "Why? Why? Why? There be no records in computer." I asked Rosie. She said it could be found in the computer. I found these female managers all incompetent. They don't know costumer service and never will. But this is Los Angeles, companies promote these types of people. HORRIBLE. Ralph's you did a disgrace to the little kids. You need a story in the LA Times Newspaper.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Monetary loss:
Product or service
Customer Service
Review category
Food Stores
review #372147 by
Had an experience with Ralphs? Submit review ›
Helpful? 3 Yes 3 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Apr 19, 2015 #973799

This company should be ashamed! I think a LARGE contribution to the youth center is in order

0 1 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Ralphs. However, many companies do monitor reviews on our site.

You were reading a complaint about Ralphs.
Filing a new complaint about