Ralphs
Reviews and Complaints
Deceived
Annoying Calls Review
Inappropriate attitude from the manager and the worker
Ralphs leonard/alpine nw gtand rapids mi
Don't close Ralphs in Sylmar CA
Perfect Pairing Promotion
CUSTOMER SERVICE???
Misleading price signs
RALPH'S Grocery Store 3601 Foothill blvd. Pasadena, CA
I volunteer at a youth center in Los Angeles.(Need I say more? They have nothing. Nothing.)
I tried to buy Boo-Berry cereal that was marked down. I take 3 buses to the youth center.(It's LA, need I say more?)
Ana-Manager, was horrible. I needed 1 large box for 40 cereal boxes. Ana just stared at me? She just stared? I said,
"I will wait here all night until someone helps me." 4 times I had to say this.
Ana handed me 2 small boxes. "How can you get 40 cereal boxes in those???" She just stared?
She then handed the 2 small boxes to Elizabeth, who called me HUN more than 20 times. (Can you call female customers HUN? HONEY? SWEETIE? TOOTS?)
Elizabeth looked 30. I don't appreciate being called HUN from her. This is not a 70 y/o woman. They refused to give me a large paper towel box. They first said there is no large box. then I said, "What about that one?" Ana closed the doors and said, "Oh you can't see those boxes." I had to leave with no cereal for the kids. I went back the next day.
30 boxes were sold. Adrian-Manager, was NO help. I waited 90 minutes to speak to Rosie-Store Manager, because Adrian was too lazy or, too *** to leave a note.
(I was waiting tin the cafe) Rosie takes 90 minute lunch breaks. Adrian just walked out!!! Her break was way too important than a customer.
Rosie said, "Oh, Ana already told me everything, you don't have to explain." I said, "really??? You don't want to here a customer's complaint?"
Rosie said, "It's not necessary." I again said, "Really??? Well then you tell me what she said." Rosie said, "No." We repeated this 5 times. When I got the cereal to the check out, I asked Ana if she could find the boxes in the computer? Of course with much sarcasm, "Why? Why come you need to know that?" I said, "If there is no record they might be in the store somewhere." Ana again said, "Why? Why? Why? There be no records in computer." I asked Rosie. She said it could be found in the computer. I found these female managers all incompetent. They don't know costumer service and never will. But this is Los Angeles, companies promote these types of people. HORRIBLE. Ralph's you did a disgrace to the little kids. You need a story in the LA Times Newspaper.
Bought Pepsi for the 4th of July party
Lieing management
Kick me out by lying instead of fixing the problem
Manager verbal assault
I was at the final check-out when the Store Manager "Cliff Black"
Told me I could not have my dog in the Store ..and to leave..even though other shoppers had dogs, some in. Carts!..I informed him that it was OK because she was a SERVICE DOG.and I'm LEGALLY BLIND.....
He Mocked and Laughed at me and Cruelly replied..
"What does he do..press the Numbest for You!"
I angrily said "How dare you embarrass and humiliate me"
He went on badgering me mercilessly...I
He questioned .e over and over..Tools him its a Federal Law and I am allowed to have my dog..HE TOLD ME TO GET OUT!
he then followed me down the exit aisle / out the door/ into the parking lot..Stalking Me!...I'm planning on file g a Civil Liberties complaint..against him and Ralph's Grocery..it ANYONE HAS A SIMILAR STORY PLEASE CONTACT ME @ mnb92262@***.com
Bad Assistant Manager
Maria at Ralphs Store 108 is still stalking me
About a week ago I complained about a checker who tried to throw me out. Now she is checking on me and after I leave I am told she comes in and checks where is sit and takes pictures.
Please do something about her. She started by telling everyone that I am not handicapped, while California thinks I am, and gave me a placard saying so. About 8 months ago she told me to take my dog out of the store, which I did, now the store manager is doing that even though I had him trained as a diabetes service dog. Maybe she is influencing him to throw my dog out and lie about the law saying there is a law that says “only seeing dogs are allowed in the store”.
My phone is 619-857-****. I have witnesses for both of these events.
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That's what they do to customers, constantly ,24 hours a day. No analysis, just speculation with atrocious behavior leads to customer resentment.
You are not the only one. Call corporate and tell them.
perhaps you should try complaining to corporate and NOT a complaints website, the likelihood of ANYONE from the company who can do anything reading it on here are slim to none.
you should also learn to type/speak a little more clearly. it's hard to understand what your "question" was. you say you wanted to buy 6 of the mac & cheese for $3 but it didn't show them on the monitor?
I've been to tons of stores and I've never seen ANYONE just start yelling at a customer for asking a question. perhaps they reacted on HOW you asked it? body language + posture = goes a long way.
also you know what forget it lol I can't follow the 2nd 1/2 of your complaint it's too much *** grammar.