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2.0 Based on 17 reviews
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  • Customers like
    • Friendley and courtous 1
    • Friendly attitude of grocery store staff 1
  • Customers don't like
    • Uncaring employees 5
    • Horrible customer service 4
    • Poor leadership 4

Despite many reassurances that Ralphs Grocery Store (Woodland Hills) would reimburse my elderly father (age 90) for medical expenses for an injury occuring at their Store about six months ago, Ralphs has denied all liability in the matter and we received $0 payment from them. Their argument was "it wasn't their fault -- it was the manufacturer's fault who created the bottle that shattered at their store". My father was not demanding huge... Read more

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Hi, Numerous times I have had to return various types of produce to my local stores. Even the prepackaged produce has had to be returned. This tells me the company is taking the lease expensive means of procuring their products. The very latest, of hundreds, return was prepackaged Brussel sprouts and salad mixes. There were insects inside the Brussel sprouts, including tiny worms, which resulted in multiple bags of waste. The lettuce,... Read more

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A few months ago, I called the company and complained that people were not only allowed to bring dogs into a food store but were also putting filthy, shedding dogs in the shopping cart. This was an issue at the store on Channel Islands Blvd in Port Hueneme.. It was resolved and I again became a customer. Yesterday, I went the the store and there it was-a dog sitting in the cart. When I went to the manager, I was told that the lady said it was... Read more

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I dropped in to pick up a few things on my way home and the Manager on shift at 3:30pm. She made a comment that my shirt was my favorite making a comment she did not like what I was wearing. She was a short fat white manage who has a bad attitude and the wrong focus on making an statement about what a person was wearing. I think she should try and be nre respectful and not only was she showing a tad bit of racist she was pretty dam sore sight to... Read more

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My husband is disabled and my sons took him to buy me Valentine's flowers the night before Valentine's day. They put them in water in our vase with the packet and put them on the table so i would see them first thing in the morning. I got up to dead roses and they were even more disappointed than me. The boys took them back and were not given new flowers nor the money back. I wish we would have taken a picture of them to show them to you. It was... Read more

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  • From mobile
  • Ralphs
  • Feb 14
  • #790189

Customer service at burbank Ralphs is very poor.staff are busy eating chocolate rather than assisting customers Add comment

I have a Ralphs Rewards card, I dont know if this is the same as the kroger ones they have Different sites for you to log in to check the balances n info but i think they are about the same thing or at least from the same company (Kroger). I have been using it for 2 years for shopping, reservings, pay bills and etc. I have called the customer service number for some small issues and alot of the time they are rude or dontknow what they are... Read more

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every time i go to ralph in rancho santa margarita there is usually 4 or more people in line with one 20 year old girl working so if you want something each customer taking a min of 5 min you wait 25 min to get anything i have told manage meant several time no change i don't know what these employees make but lets say 15.00 an hour so for 150.00 a day you can't have i more employee Read more

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I moved to the beautiful seaside village of Pacific Palisades some 40 years ago and have shopped ar your supermarket ever since you took over from Hughes some time ago. I love your market and its employees, Rick, who is special need but knows me by name and tells me about all of the specials of the day. Eric, best checker ever, and so on. Sadly, I find myself shopping elsewhere to avoid the disgusting situation existing on your parking lot and... Read more

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BAD EXPERIENCE WITH ONE OF YOUR CHECKERS. SHE WAS RUDE, ABRUPT . I HAVE BEEN SHOPPING AT THIS STORE FOR A LONG TIME AND HAVE NEVER SEEN THIS WOMAN..HER NAME STARTED WITH AN M___ AND ENDED WITH AN M. SHE HAD A CHIP ON HER SHOULDER AND SHE WAS NOT NICE. I AM AN EASY GOING PERSON, AND DON'T COMPLAIN, BUT SHE WAS NOT A GOOD REPRESENTATIVE OF YOUR COMPANY AND THEREFORE I PROBABLY WILL NOT SHOP AT RALPHS ANYMORE. Read more

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