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2.1 Based on 13 reviews
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  • Customers like
    • Friendley and courtous 1
  • Customers don't like
    • Uncaring employees 4
    • Horrible customer service 4
    • Poor leadership 3

every time i go to ralph in rancho santa margarita there is usually 4 or more people in line with one 20 year old girl working so if you want something each customer taking a min of 5 min you wait 25 min to get anything i have told manage meant several time no change i don't know what these employees make but lets say 15.00 an hour so for 150.00 a day you can't have i more employee Read more

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I moved to the beautiful seaside village of Pacific Palisades some 40 years ago and have shopped ar your supermarket ever since you took over from Hughes some time ago. I love your market and its employees, Rick, who is special need but knows me by name and tells me about all of the specials of the day. Eric, best checker ever, and so on. Sadly, I find myself shopping elsewhere to avoid the... Read more

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BAD EXPERIENCE WITH ONE OF YOUR CHECKERS. SHE WAS RUDE, ABRUPT . I HAVE BEEN SHOPPING AT THIS STORE FOR A LONG TIME AND HAVE NEVER SEEN THIS WOMAN..HER NAME STARTED WITH AN M___ AND ENDED WITH AN M. SHE HAD A CHIP ON HER SHOULDER AND SHE WAS NOT NICE. I AM AN EASY GOING PERSON, AND DON'T COMPLAIN, BUT SHE WAS NOT A GOOD REPRESENTATIVE OF YOUR COMPANY AND THEREFORE I PROBABLY WILL NOT SHOP AT... Read more

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I have shopped at Ralph's for as far back as I can remember. I always shopped Ralph's because fo the friendly service, smiles, and location. Until this last two weeks. I tried to call the Ralph's/Kroger phone number to complain, the first call I was on hold for 16 minutes, finally when the person (customer service person) answered, we spoke she was pleasant but had no solution to my problems,... Read more

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Poor attendance toward customer self check out. Alameda san Fernando Burbank compton headquarters take note. Felt horrible vibe from curtióus non understanding person. Did not want to answer points question. Ángry demining tone to toss me over to superviser. Add comment

  • From mobile
  • Ralphs
  • Oct 19, 2015
  • #720014

Joseph was very rude Embarrass me in front of customers was really disrespectful Add comment

Worked there for 5 days got broadside with they hired too many people I was laid off. Management completely disorganized. How can you not know what your schedule needs are? Palm Springs Ralphs is a very seedy area. Someone left cans of expired food outside in front of the store stacked in front of a planter. Showed it to the manager. He left it there instead of disposing it!!! His comments were... Read more

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Last week Sept.24 at approximately 5:10 PM I saw a lady fall in front of the produce area in the main aisle. She went down hard and could not get up. I stayed with her and notified employees and Security. It took a long time for help to come. Her Husband arrived and she was finally up but dazed. Finally someone came and with just an abrupt "are you OK" began to wipe whatever the liquid on... Read more

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I live in the Chula Vista area and does most of my shopping at Ralph's store at Medical Center Dr. and Palomar. I also uses the Western Union service to pay bills or send monies. Every time I go to transact any financial business using the Western Union service its always out of order and management don't seems to be able to report it or have it fixed. Why should we shop there when we have to... Read more

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If you try to compliment a Kroger supermarket (e.g. Ralph's) employee, you must first compliment other departments in the SAME report.==== An employee stated recently that his Ralph's boss would not accept her positive commendation from a Ralph's shopper, because the customer marked other departments negatively.==The employee a customer was trying to compliment was always extremely efficient and... Read more

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